i think there was something about how Fully deleting accounts hadn't been implemented yet for a while, since removing stuff that other stuff is connected to without anything breaking is tricky, programming-wise, so i presume everybody's support tickets have unfortunately been On Hold until then (i've been waiting a while too, for the deletion of a secondary account)
luckily they announced 3 days ago that they finally got that whole feature working, so it's probably only recently that they'd been able to start working on that whole backlog of tickets
i know im late to this but man. love seeing people come here expecting 5 star quality service from a team of 5 people trying to run an entire website* which also happened to go from ~30k to well over 111k users basically overnight lmao
* includes maintenance, feature development, bug fixing, content moderation, support management, and interviewing hundreds of potential staff member candidates as of late. lord knows what else
have some patience. and at least a little respect
Apparently my ticket is still pending (a whole week, since October 27) and I have no faith in it. There are however, possible next steps.
November 27, not October. The rest still stands
Yup, same here. Now just being a complete ** about it by making it public. 8 hours in, not a sign of damage control. https://cohost.org/12pt9/post/537998-the-right-to-be-rott
I also requested account deletion over a month ago and my ticket's still 'being processed.' I don't have faith that they have any intention of doing anything.
The quickest way is probably getting banned.
I don't think expecting at least an update to the situation in two months is unreasonable.
Hahaha, they closed my account on Diaspora but as expected, I'm now fucked with having an account here. Jesus fucking Christ!
Here's the most convoluted way I ever had to close an account, and probably against both the EU Digital Markets Act and the Digital Services Act…
Anyway, please completely delete my cohost account, that's all.